Neha Jain: expedia new zealand

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Sunday, March 27, 2011

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1. Checking In With Air New Zealand

Recently I wrote about some great ideas circulating the airline industry. Topping the list was Air New Zealand, which continues its relentless leadership in innovation and customer service. The last time I last covered the company’s virtues in some depth was 2007, so a recap is overdue.

In 2008 Air New Zealand’s paperless check-in kiosks completely eliminated the check-in counter in key centers in New Zealand. No lines, just technology that works and friendly staff ready to help if you need it.

In 2009 the airline introduced ‘The Bare Essentials of Safety’, a cheeky pre-takeoff safety briefing. Body painted baggage handlers, pilots and flight attendants made passengers switch back on to the instructions on what to do in an emergency.

I’ve touched on ‘cuddle class’, a groundbreaking economy seating design Air New Zealand introduced in 2010. What makes this truly innovative is not just the fact that nobody’s done it before, but that so many other airlines are fixated on generating premiums by only improving the first class and business class experiences. Focusing on economy shows that Air New Zealand cares about all of its passengers and adding value to every part of its business.

Other recent innovations include being the world’s first airline to introduce induction ovens on flights, allowing it to serve fresh pizza, burgers, toast and eggs the way you like them; offering mobile connectivity on its new Boeing 777 Dreamliners; and involving passengers in the development of inflight snack options, and entertainment through a new website developed in collaboration with YouTube. Degustation, communication, participation. What a menu.

Air New Zealand’s recent cornerstone investment in Virgin Blue to give it more exposure to the Australian market in challenging times is yet another example of the company’s positive, outward-focused mindset.

Wherever you find it, this kind of consistency is the hallmark of a truly great company. Everybody wins. Take a bow, Air New Zealand.

2. Roam Free on the Fantastic New Zealand Freeway

Air New Zealand Offers Free Rental Car Program for Lucky Visitors

LOS ANGELES--(BUSINESS WIRE)--Reserve your chance to roam free in New Zealand by registering for the Fantastic New Zealand Freeway promotion, Air New Zealand’s free rental car program going on until December 31, 2011.

“Best Business Class to Australia, New Zealand and South Pacific”
Before you arrive in New Zealand, register online to tell Air New Zealand where you’d like to go. When one of the two cars (brand new Toyota Camry Hybrids playfully named “Jeffree” and “Freeona”) is available, Air New Zealand will send registered visitors in the area an email alert. The first person to reserve the car receives up to seven days of freewheeling fun.

With a bottomless tank of gas and mobile phone included, visitors lucky enough to nab a ride are encouraged to document and share their travels via “happy snaps” and upload their photos to the Air New Zealand website. A GPS tracker is also included to publish Jeffree and Freeona’s whereabouts in real time as they make their way around New Zealand .

3. Air New Zealand's Rico Raps With Snoop Dogg (VIDEO)

Leave it to Air New Zealand to nab Snoop Dog for a video with their slimy, supposedly-cute-but-just-creepy spokespuppet, Rico.

Air New Zealand has had plenty of controversial ads with "Rico" in the past, from the "cougar" ad of January 2010 to the new lewd crop of ads that debuted in October 2010 (most referencing women and their anatomy).

The new video is inexplicably odd and there is no rhyme or reason why Snoop has to be in this video in the first place.

4. Prince William Flew 'Cattle Class' In New Zealand?

When Prince William visited New Zealand and Australia earlier this month, he traveled around while there like every other regular Joe: in coach.

The Telegraph reports that William, along with his entourage, flew an Air New Zealand flight from Auckland to Christchurch, where William attended a memorial. His alias? Mr. Pinkerton-Smith.

Although Air New Zealand refused to confirm the reports, a spokesman told the paper: "We don't release details regarding individual customers."

Prince William caused quite a stir Down Under when he mentioned that he and his soon-to-be new bride, Kate Middleton, might honeymoon there. William said "I have always wanted to dive the barrier reef. I will have to come back, maybe we'll have a honeymoon in Cairns?"

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Thursday, March 24, 2011

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The air traffic control tower was unmanned at Reagan National Airport as an American Airlines pilot approached for a landing. (March 23)

1. Tower at Reagan National goes silent as planes attempt to land

The control tower at Reagan National Airport went silent early Wednesday, forcing the pilots of two airliners carrying a total of 165 passengers and crew members to land on their own.

Tower at Reagan National goes silent as planes attempt to land
Audio: Radio transmissions with American Flight No. 1900
Dec, 31, 2010: Errors by air traffic controllers set record
Aug. 30, 2010: Mistakes rise for Washington region’s air traffic controllers
The tower, which normally is staffed by one air-traffic controller from midnight to 6 a.m., did not respond to pilot requests for landing assistance or to phone calls from controllers elsewhere in the region, who also used a “shout line,” which pipes into a loudspeaker in the tower, internal records show.

An American Airlines Boeing 737 flying in from Miami with 97 people on board circled the airport after receiving no response from the tower at midnight. Minutes later, a United Airlines Airbus 320 flying in from Chicago with 68 people on board also got no answer from the tower.

Both planes landed safely after their pilots took matters into their own hands, broadcasting their progress as they approached and landed. They also were communicating with controllers at a separate facility in the region that does not handle landings.

The Federal Aviation Administration is investigating the incident.

Transportation Secretary Ray LaHood said late Wednesday he is instructing the agency to increase controller staffing at the airport during the late shift.

“Today I directed the FAA to place two air traffic controllers at Ronald Reagan Washington National Airport’s control tower on the midnight shift,” he said in a statement. “It is not acceptable to have just one controller in the tower managing air traffic in this critical air space. I have also asked FAA Administrator Randy Babbitt to study staffing levels at other airports around the country.”

The incident, which the National Transportation Safety Board also is reviewing, is the second time in as many years that the tower at National has gone silent, said a source familiar with tower operations who spoke on the condition of anonymity because he is not authorized to speak for the FAA. The previous time, the lone controller on duty left his swipe-card pass key behind when he stepped outside the tower’s secure door and was unable to get back in, the source said.

A controller at another facility mentioned that incident as the pilots were trying to land Wednesday morning.

A missed handoff

The nation’s air traffic control system has many layers, with a network of en-route controllers directing planes when they are at or near cruising altitude. The airspace beneath that is controlled by Terminal Radar Approach Control facilities known as TRACONs. Takeoffs and the final miles of runway approach are handled by controllers in airport towers.

After midnight, when traffic slows, one person is on duty at the National Airport tower, a shift reserved for a supervisor rather than a regular controller. The planes that landed without tower help were two of the last three inbound commercial flights until 5 a.m., the source said.

A few minutes after midnight on Wednesday, radio recordings show, the TRACON controller handling the flight from Miami made a routine verbal handoff, telling the pilot to contact the tower.

Unable to reach anyone at National, the pilot aborted the approach, circled the airport and radioed the Potomac TRACON controller for help in aligning the plane for landing. A few minutes later, when the United plane approached for landing, the TRACON controller told him that the tower was unmanned.

The TRACON controller had a similar conversation with a second American plane.

“So you’re aware,” the controller said, “the tower is apparently not manned. We’ve made a few phone calls. Two airplanes went in the past 10-15 minutes, so you can expect to go into an uncontrolled airport.”

“Is there a reason it’s not manned?” the American pilot asked.

“Well, I’m going to take a guess,” the controller replied, “and say that the controller got locked out. I’ve heard of it happening before.”

2. Faked Airline-Pilot Records Prompt India to Review All Licenses

Hong Kong Bars Some Japanese Produce After Finding Radiation
Buffett in First India Visit Hopes to Invest in Asian Nation

- India is reviewing all airline pilots’ licenses nationwide as police investigate at least 18 people suspected of using forged documents to win promotions or certification.

Every captain is being “systematically” verified, followed by co-pilots and other license-holders, Director General of Civil Aviation E.K. Bharat Bhushan said today by phone from New Delhi. The industry regulator is also planning to announce improvements in its policies and procedures in about 10 days’ time, he said without elaborating.

New Delhi Police have also started investigating government officials to determine whether they helped pilots use faked records, Deputy Commissioner Ashok Chand said in an interview yesterday. The scandal highlights the competition for qualified staff among Indian carriers after domestic passenger numbers jumped 19 percent to 52 million last year.

In New Delhi, one pilot each from Air India Ltd. and IndiGo have been arrested for using forged paperwork to win promotions, Chand said. Another three, including one more from IndiGo, are being investigated, he said. All five were properly qualified co-pilots, he said. The pilots face up to seven years in jail on charges including forgery, Chand said.

Air India, IndiGo

State-owned Air India has grounded two pilots and is investigating “around a dozen,” it said in an e-mailed reply to Bloomberg News questions. IndiGo, the nation’s biggest discount carrier, has stopped two from flying, it said in an e- mailed statement.

3. Pilot Punished for Flying Too Low

Iowa City, IA (AP) - An Air Force pilot who led a group of jets on a spectacular flyover before an Iowa football game has been punished for flying too low and too fast, and is giving up his
right to fly military aircraft, the Air Force said Wednesday.

Major Christopher Kopacek was the flight leader when four Talon T-38 Trainer jets performed the flyover in front of 70,000 fans before Iowa hosted Ohio State at Kinnick Stadium on November 20. The jets were at an altitude 16 feet above the press box, the stadium's
highest point, and cleared the scoreboard by just 58 feet, an Air Force investigation found.

"While I understand that fans attending the game enjoyed the flyover, rules are in place to ensure everyone's safety," 71st Flying Training Wing Commander Colonel Russell Mack said in a
statement issued by Vance Air Force Base in Oklahoma. "We appreciate the opportunity to perform flyovers and thank the University of Iowa for the chance to showcase our abilities.
However, this was a serious breach of flight discipline and it was necessary to take administrative action against all of the members involved."

Mack called for the investigation days after the game as video of the flyover started circulating on the Internet. Spectators said they were amazed by the jets' speed and precision and how close they came to the top of the stadium. Fans erupted in cheers and later gave the pilots an ovation when they were introduced during the game.

The aircraft flew at about 176 feet above ground level, far below the 1,000-feet rule set for a flight over a congested area such as a stadium, the Air Force said. Spokeswoman Katie Roling
said their speed approached 400 knots, far above the limit of 300 knots for the flight.

The Air Force found Kopacek violated rules by flying too fast during three practice runs and the actual flyover, flying too close to ground level above a congested area, failing to report the
altitude and speed deviation from the flight plan to superiors and making a false statement during the investigation.

Kopacek has been punished under the code of military justice, the Air Force said. Roling said he has submitted a request to give up his aeronautical rating, or his "wings" that give him the
ability to fly military aircraft, and is in the process of leaving the Air Force.

Roling said three other pilots and two ground controllers involved in the flyover also were disciplined, but they all remain with the Air Force and able to fly.

4. Libya: US warplanes 'carried out strafing runs' to rescue downed pilot
The cannon fire could explain the fact that several civilians were injured by bullets fired during the mission near the opposition stronghold of Benghazi.
Four Harriers were sent from the USS Kearsarge in the early hours of Tuesday morning to provide cover for a pair of Osprey helicopters whose task was to pick up a pilot who ejected from his F-15E Strike Eagle because of a mechanical failure.
Two of the Harriers dropped two 500lb bombs on a convoy of Libyan vehicles that they judged were a threat to the downed pilot, who was hiding in farmland after landing by parachute.
But they also carried out "strafing runs", according to a US military source familiar with the operation.
That may explain accounts given by villagers that when they went to help the pilot they came under fire, with an estimated eight people injured, according to eye-witnesses and medical hospital staff.

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Tuesday, March 22, 2011

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1. New Zealand Embassy opens office in Mumba

A new office has been opened in the Bandra Kurla Complex, Mumbai, by the New Zealand Immigration Minister Jonathan Coleman.

A new consular office has been opened in Mumbai to help increase ties between New Zealand and India.

The New Zealand Embassy office will be a key part of strengthening trade and cultural ties between the two countries. New Zealand is looking to partner with India in key industries such as agricultural technology and the food supply chain, IT innovation, aviation, wood and green technologies.

The office will provide consular, trade, investment, tourism and New Zealand Visa services and offer an enhanced service to facilitate the development of business and wider relationship between India and New Zealand.

At opening of the office, Dr Coleman said, “The opening of the Consulate General symbolises the commitment of New Zealand government to our relationship with India. It also demonstrates New Zealand’s commitment to increased synergy for travel between India and New Zealand and business and investment opportunities.”

India is New Zealand’s eighth largest export market, up from 24th place three years ago, and it a market that is valued at over NZ$1.2 billion.

2. Qantas faces strikes over union job guarantee push
THOUSANDS of airline refuellers, baggage and transport staff have joined pilots and engineers in threatening strike action against Qantas to support controversial "job security" clauses aimed at limiting the use of outside labour.

The influential Transport Workers Union revealed last night that industrial action by its 9000 members at Qantas would be considered unless the airline agreed to clauses designed to curtail the use of cheaper contract workers.

The union, whose members include refuellers, baggage handlers, ramp, fleet and catering staff, signalled it would seek annual 4 per cent pay rises and extra employer superannuation contributions from Qantas.

"Over the past few years, Qantas has made it clear to the workforce that the undermining of wages and conditions and job security is part of its business model," the union's federal secretary, Tony Sheldon, told The Australian. "Job security will, without a doubt, be part of these negotiations with our workplace committee, and if a settlement is not reached, industrial action is definitely on the table and will be put to the members." The confrontation with unions comes as Qantas is under pressure over soaring oil prices, underperforming international operations and the impact of natural disasters in Japan, New Zealand and Australia. The company, which recently increased fuel surcharges, yesterday reiterated its opposition to the job security clauses, which are also being pursued by airline engineers and long-haul pilots.

Related Coverage
EWIN HANNAN: Work law puts airline on the rack
Qantas strike threat over job security Courier Mail, 2 hours ago
Work law puts airline on the rack The Australian, 1 day ago
Way clear for Qantas strike vote The Australian, 5 days ago
Qantas faces threat of strikes The Australian, 10 Mar 2011
Qantas pilots back union on job security The Australian, 11 Feb 2011

"The unions are threatening industrial action while the company deals with rapidly increasing fuel prices, an underperforming international business and the operational impact of natural disasters in New Zealand, Japan and in Australia," a Qantas spokesman said yesterday.

"These so-called job security claims are actually about removing any flexibility that the company has to respond to changing operating conditions, and we have seen in the past six months just how volatile the aviation industry can be."

In a welcome development for the airline, Qantas has struck an in-principle agreement with the Australian Services Union, which represents 1000 check-in and administrative staff. It is understood the deal delivers annual pay rises of about 3 per cent.

The Australian Licensed Aircraft Engineers Association yesterday promised not take any industrial action over the busy Easter period, or during any other peak period for the airline.

The association's federal secretary, Steve Purvinas, said any action would be "after Easter" because the union did not want to disrupt travellers and was committed to giving the negotiations sufficient time to reach a settlement. He said the association was committed to pursuing job security clauses. It had applied for a secret ballot to approve legally protected industrial action, including the option of strikes of up to two days. However, if action were approved, it was likely to be limited to short stoppages.

The Qantas spokesman said the company was extremely disappointed that the unions were putting "their unrealistic demands ahead of the interests of the travelling public".

"Qantas will do everything it can to minimise any impact on passengers should the unions proceed with this unnecessary industrial action," he said.

Australian and International Pilots Association president Barry Jackson said he was "stunned by the outburst from Qantas management".

"If there is a party here putting its own interests ahead of the travelling public, it's certainly not Qantas pilots - it's Qantas management," he said.

"This will come as no surprise to Australian passengers as management has an unfortunately poor recent record in this regard.

"The job security claims being made by pilots will have precisely zero negative effect on the company's ability to deal with fuel prices or natural disasters.

"On the contrary, securing the employment of world-class Australian pilots can only bolster the company's position.

"Both pilots and the travelling public are in agreement that if you buy a Qantas ticket on a Qantas plane, you are entitled to a Qantas pilot. Our job security claims are all about safeguarding this in the face of a short-sighted outsourcing and offshoring agenda.

"Despite the unfortunate recent rhetoric from management, we remain optimistic that they will soon see the soundness of their pilots' position and common ground can be found."

3. Qantas reaches settlement with NZ Commerce Commission on freight cartel
Qantas has announced a settlement with the New Zealand Commerce Commission (NZCC) in relation to price fixing activities within its freight division between 2000 and 2006.
While Qantas hasn’t specified the exact terms of the settlement, both parties agreed to recommend to the New Zealand High Court that the airline pays a fine of NZ$6.5 million, representing a 50 per cent discount for Qantas’s cooperation with the NZCC in its investigation of the cartel.
“Qantas has previously resolved its liability to regulators in the US, Australia, Canada, Korea and Europe for its freight division’s conduct. In each case the fine imposed on Qantas reflected a considerable cooperation discount,” the airline said in a statement.
The High Court penalty hearing is set for April 11, at which time the airline will plead guilty to participating in the cartel with other international airlines, including Air New Zealand. Qantas has maintained that it will “continue to cooperate fully with the Commission in its prosecution of other airlines”.

4. Qantas settles New Zealand price-fixing case
QANTAS is expected to pay a $NZ6.5 million fine to settle a New Zealand action it was part of freight price-fixing cartel between 2000 and 2006.

The airline announced today it had reached a settlement with the New Zealand Commerce Commission that would see the regulator recommend a 50 per cent discount for the Australian carrier’s co-operation.

As part of the settlement, Qantas will plead guilty to participating in the cartel in a New Zealand High Court penalty hearing on April 11 in the New Zealand High Court.

"Qantas will continue to co-operate fully with the Commission in its prosecution of other airlines," the airline said.

The New Zealand fine is the latest in a string of penalties that have resolved the flying kangaroo’s liability in the US, Australia, Canada, Korea and Europe.

Separately, Qantas and Jetstar are also the first major airlines to achieve carbon neutral certification for their carbon offset programs under the Australian government's new National Carbon Offset Standard (NCOS).

By
Neha Jain

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